Advanced CX Solutions for Modern Call Centers
Future-proof your customer experience with flexible, scalable, and fully integrated advanced call center and VoIP systems.
Explore Our SolutionsFeatured CX & Service Overview
Comprehensive CX & Call Center Offerings
Advanced Call Center System
Robust, scalable, and customizable call center platforms built on advanced technology, offering full control and low cost implementation.
Autodialer & Campaign Management
Boost agent productivity with predictive, progressive, and preview dialers for efficient outbound campaigns and maximized outreach.
Integrated Ticketing System
Streamline support workflow and improve resolution times with our built-in or integrated ticketing solutions for multi-channel support.
Seamless CRM & ERP Integration
We specialize in integrating your call center system with popular CRM platforms to provide agents with a unified, 360-degree customer view (CTI).
Custom VoIP & Development
Need something unique? Our team provides tailored development, optimization, and setup for all advanced VoIP (Voice over IP) and Asterisk-based solutions.
Call Center Establishment & Infrastructure
Full-service establishment of new on-premise call centers, including provision of servers, racks, and complete network infrastructure setup and configuration.
Strategic Consulting & Partnership Services
Contact Center Outsourcing (CCO)
Strategic CCO solutions to enhance performance, reduce operational costs, and access specialized agent talent globally.
Customer Experience Management (CXM)
Design and execute end-to-end customer journey strategies that build loyalty and drive measurable business growth.
Patient Experience Enhancement (PCE)
Specialized services for healthcare providers focusing on compassionate, efficient, and compliant patient interactions.
Healthcare Contact Center Consulting
Expert guidance on regulatory compliance, technology stack selection, and operational efficiency within healthcare.
Training & Development
Tailored training programs for agents and supervisors focusing on soft skills, system proficiency, and CX best practices.
Digital Transformation Consulting
Guide your transition to modern digital channels, including AI, automation, and omnichannel integration strategies.
The Power of Advanced Technology, Enterprise-Grade Service
Unmatched Scalability
Scale from 10 to 100 agents without proprietary hardware lock-in and benefit from low cost implementation.
Total Control & Security
Maintain full ownership over your data and infrastructure with enhanced security configurations.
Low Cost Benefits
Leverage powerful advanced tools to provide high value and a significantly lower total cost of ownership (TCO).
Ready to Transform Your Customer Experience?
For inquiries, project consultations, or sales questions, please reach out to our team directly via email or phone, or use the floating chat button on the bottom right.
sales@centric-cx.com +201090926521We aim to respond to all inquiries within one business day.